Our Privacy Commitment

Consolidated Design Group Pty Ltd A.C.N. 129 611 552 trading as "Poliform" ("Poliform") is committed to managing your personal information openly and transparently and to keeping your personal information safe.  We will take all necessary measures to fulfil this commitment, including to:

• · comply with the Australian Privacy Principles ("APPs");
• · ensure that we manage your personal information openly and transparently;
• · only collect personal information from you that we need in order to offer you the best possible service and customer experience;
• · tell you how we might use your personal information;
• · let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur;
• · keep your personal information secure;
• · promptly respond to any request by you not to receive direct marketing material from us;
• · make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and
• · ensure that, where appropriate, you can access and correct your personal information.

About this Policy

This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act2012 ("Act") and the Australian Privacy Principles.

References to "our", "us" and "we" in this policy are references to Consolidated Design Group Pty Ltd A.C.N. 129 611 552 trading as "Poliform" and its related entities.

www.poliformaustralia.com.au ("Website") is owned and administered by Consolidated Design Group Pty Ltd A.C.N. 129 611 552.

This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.

You must read this privacy policy before providing us with any personal information or using the Website. By providing us with your personal information and using the Website, you are confirming your agreement to the policies and procedures described in this privacy policy.

What sorts of personal information do we collect?

We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to youthe best possible service and customer experience. 

Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:

• · information that we may require to initially identify you, including your name, home address and your date of birth;
• · information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address;
• · information we may require to confirm your identity, including your driver's licence number, passport details, business name, Medicare card;
• · information that may assist us to confirm your financial position or credit history when you are considering a finance or credit arrangement, including your credit card details, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply.

It would be very unusual for us to need to collect all or even most of the above information from you however the information we will require will depend on the specific service or services that we are providing to you.  We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us.

The Act places restrictions on us collecting sensitive information about you (which includes information about your religion, political views, ethnicity, criminal records and sexual preferences).  Generally we will not collect this type of information, however we may need to collect some sensitive information if you are applying for a job with us, and you have provided us with your consent to do so.

Why do we require your personal information?

There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it. 

Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services.  Our main services include the sale, rental and delivery of goods; providing a forum for product and service reviews and feedback; providing information and responding to queries in relation to our goods and services; facilitating competitions; facilitating online chat; coordinating the provision of credit; processing of warranties and coordinating the installation of goods.

We may also use your personal information for other reasons, including:

• · to contact you in relation to an event, special offer or product that you might be interested in;
• · preventing fraud and other criminal activities;
• · to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis; and
• · to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if youchoose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

How do we collect your personal information?

The means by which we collect your personal information will depend on the nature of the service that we are providing to you. 

We may collect your personal information:

• (a) directly from you, either in person or over the phone;
• (b) when you place an order via the Website;
• (c) when you interact with the Website; or
• (d) from other sources.

We will always collect your personal information directly from you unless it is impracticable to do so.  This would usually be done through the Website when you elect to disclose your personal information to us for a particular purpose.

Your personal information will not be collected if you are only browsing the Website but we do use cookies to better tailor our information and our services to meet your needs.  A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using the Website and we do not use cookies to record any of your personal information.  Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Where we are collecting your personal information, we will remind you of the following at the time of collecting your personal information:

• (i) our details, including our contact details;
• (ii) that we are collecting your information and the reasons why we are collecting your information;
• (iii) if the collection is required or authorised by law, the details of the law, court or tribunal order;
• (iv) what happens if we cannot collect your personal information;
• (v) any third parties to whom we may disclose the personal information;
• (vi) how you can access and correct your personal information;
• (vii) how you can complain about any breach of the APPs and how we will handle any such complaints; and
• (viii) whether your personal information is likely to be disclosed to anyone overseas and if practicable, the countries in which those recipients are located.

Collecting and disclosing personal information about others

Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates. 

You represent and warrant to us that where you provide personal information to us about another person:

• (a) you are authorised to provide that information to us;
• (b) you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services;
• (c) you have complied with the APPs in collecting that personal information, including by making all relevant notifications required under APP 5; and
• (d) you have informed that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.

Unsolicited personal information

From time to time we may receive personal information about you that we have not requested or taken steps to come to know.  In these circumstances, we will only hold onto such information where the information is necessary in our dealings with you.  If we determine that the information received is not necessary to our relationship with you then we will take steps to de-identify or destroy the information as soon as is practicable.  Any determination as to whether or not the information is required to be retained by us will be made within a reasonable period after the information is received by us.  Any information that has not been requested but is subsequently retained by us will be subject to the procedures and requirements set out in this privacy policy.

How do we use or disclose your personal information?

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

• (a) to set up and activate your account with Poliform;
• (b) to consider your request for a product or service;
• (c) to enable us to provide a product or a service to you;
• (d) to coordinate delivery of your goods;
• (e) to facilitate and process your orders and payments;
• (f) to carry out or respond to your queries or requests;
• (g) to provide information to you that you have requested;
• (h) to provide additional information to you as requested by you and to respond to your queries about our products;
• (i) to facilitate your entry into competitions run through the Website;
• (j) to facilitate online chat;
• (k) to any third party suppliers of our goods or services, including third party application owners or licensors;
• (l) to any third party credit provider to facilitate the provision of credit to you as required;
• (m) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve and market our products and services to you;
• (n) for regulatory reporting and compliance with our legal obligations;
• (o) to relevant third parties to undertake fraud checks;
• (p) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
• (q) to perform administrative and operational tasks (including risk management, systems development and testing, staff training and collecting debts);
• (r) to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints;
• (s) for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;
• (t) to our third party service providers, for use in direct marketing of promotions, products and services that our third party service providers think may be of interest to you, including to add to a database complied for this purpose;
• (u) to Harvey Norman Holdings Limited A.C.N. 003 237 545  ("Holdings") and subsidiaries of Holdings ("Recipient Parties") for the direct marketing by those Recipient Parties of promotions, products and services offered by those Recipient Parties;
• (v) to monitor or improve the quality and standard of service that we provide to you;
• (w) to consider any concerns or complaints you may raise against us;
• (x) to our agents, successors and/or assigns;
• (y) to notify you of offers that may be of interest to you; and
• (z) to better understand your preferences.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

At the time that we collect your personal information, we will make it clear to you why we are collecting your information, including through this privacy policy where appropriate.  We will not use your personal information for any other purpose without your consent or where we do use your information for another purpose, it will either be for a purpose which we believe is related to the purpose for which you first provided us with the information or for a purpose which you would expect.

We may also provide your personal information to third parties as outlined in this privacy policy.

Other than as outlined in this privacy policy or in any notice provided to you at the time of collecting your personal information, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Do we share your personal information with others?

We may share your personal information with other companies that are related to Poliform or with any Recipient Party.  By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

We deal with third party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, online competitions, responding to customer queries and complaints or technology services. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to us disclosing your personal information to our third party service providers.  Where we engage third party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.  Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

Do we use your personal information for marketing purposes?

As part of the services that we provide to you, we may:

• (a) use personal information that we have collected about you to identify a product or service that may benefit you;
• (b) contact you from time to time to let you know about a product or service that we believe you might be interested in; and
• (c) disclose your personal information to our related entities, any one or more of the Recipient Parties or to our business partners (including third party facilitators) to enable them to tell you about a product or service that you might be interested in.

By providing your personal information to us or by agreeing toaccept the terms of this privacy policy, or both, you consent to your personal information being included in our database to be used for direct marketing purposes, including those described above, however, you can opt-out, unsubscribe or make a request not receive direct marketing communications from us, by calling us on 02 8339 7570 or by writing to us at Privacy Officer - Poliform, 84 O’Riordan Street, Alexandria NSW 2015 or at privacy@poliform.com.au or by logging such a request through the Website at any time.  Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or "unsubscribe" option which will immediately indicate to us that you no longer wish to receive materials of this kind.  If you make a request not to receive direct marketing communications from us, we will stop sending you these materials. 

You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes.  Any such requests will be actioned within a reasonable period and there will be no charges to you for making, or to you from us actioning, such requests.

How do we store your personal information?

We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.

While care is taken to protect your personal information on the Website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

Maintaining your personal information

We take reasonable steps to ensure that:

• (a) the information that we collect about you is accurate, complete and up-to-date at the time of collection;
• (b) when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use; and
• (c) if we disclose your personal information, it is accurate, up-to-date, complete and accurate at the time of disclosure.

Will we disclose your personal information to anyone overseas?

There may be circumstances where we need to disclose personal information that we hold about you to a third party overseas ("Overseas Recipients").  This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas. 

Prior to us disclosing your personal information to an Overseas Recipient, we have an obligation under APP 8.1 to take reasonable steps to ensure that the Overseas Recipient does not breach the APPs in relation to your personal information, as well as an obligation under APP 6 to only disclose your personal information to an Overseas Recipient for the primary purpose for which that personal information was collected (unless an exception applies under APP 6) (the "Overseas Disclosure Obligations"). 

We will take all reasonable steps to satisfy our Overseas Disclosure Obligations.

The countries to which we are most likely to send your personal information include the New Zealand, United Kingdom, United States of America and Singapore.

How can you access your personal information?

Usually we will be able to provide you with access to your personal information upon receipt of your written request, either by email sent to Privacy Officer - Poliform, at privacy@poliform.com.au or by post sent to Privacy Officer - Poliform, 84 O’Riordan Street, Alexandria NSW 2015, and confirmation of your identity. 

There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested.  Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.

Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made and if possible, we will provide you with access to your information in the manner requested by you, if specified.   In any event, we will take all reasonable steps to give you access to your information in a way that meets your needs.

If we deny you access to your personal information for any reason, or if we are unable to provide you with access to your information in the manner requested by you, then we will provide you with a written notice confirming:

• (a) the reason for such refusal; and
• (b) the procedure to complain about the refusal.

We may recover from you our reasonable costs of supplying you with access to your personal information but we will not charge you for any request you might make to access your information.

How can you seek to correct your personal information?

We do what we can to ensure that the information we hold about you is accurate, complete, up-to-date, relevant and not misleading.   To assist us to do this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if your details change at any time.  If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if you request that we correct any of your information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held.

If we correct any of your personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then, upon your request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful.

If we refuse to correct your personal information following a request by you to do so, then we will provide you with a written notice confirming:

• (a) the reason for such refusal; and
• (b) the procedure to complain about the refusal.

If we refuse to correct your personal information following a request by you to do so and you request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading then we will take reasonable steps to associate the statement with the information so that the statement is apparent to users of the information.

We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made.

We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.

What if you want to make a complaint about some aspect of our privacy procedures?

We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made.  If you are concerned with the way your personal information has been handled then you are entitled to make a complaint.  If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below. 

Privacy Officer - Poliform
84 O’Riordan Street, Alexandria NSW 2015

Phone: 02 8339 7570
Email: privacy@poliform.com.au

If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible, including by acknowledging receipt of your complaint within 48 hours and trying to resolve the complaint within 10 working days.  Where this is not possible, we will contact you within this period to let you know an anticipated time frame within which your complaint will be resolved.

If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner ("OAIC") to have the complaint heard and determined.

Protecting your identity

Wherever it is practicable, we will always provide you with the option not to identify yourself when dealing with us.  Alternatively, you may elect to use a pseudonym to protect your identity. 

Links to other websites

This Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Changes to this policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time.

How can you contact us?

Please find below our contact details.  Please do not hesitate to contact us in relation to any privacy-related concerns and we will use our best endeavours to address any such concerns thoroughly and in a timely manner.

If it is practical to do so, you can contact us without identifying yourself. However, if you choose not to identify yourself, it may be more difficult for us to assist you with your enquiry. This will depend on the nature of your enquiry.

Privacy Officer - Poliform
84 O’Riordan Street, Alexandria NSW 2015
Phone: 02 8339 7570
Email: privacy@poliform.com.au

Please note that the Act contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise.  Any such exemptions under the Act will take priority over this privacy policy to the extent of any inconsistency.

Express consent to collection, storage, use and disclosure

In addition to the other consents provided by you above, by agreeing to accept the terms of this privacy policy, or by providing your personal information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your personal information for each of the purposes and to all of the parties outlined in this privacy policy.

PP Poliform Version 3.0 June 2014

1. About Poliform Online

(1) This website is published by Consolidated Design Group Pty Ltd ABN 129 611 552 ("Publisher").
(2) Your use of www.poliformaustralia.com.au (“website”) is subject to these terms of use (“Terms of Use”). If you do not accept these Terms of Use, you must refrain from using this website or making a purchase from the website.
(3) Consolidated Design Group Pty Ltd ABN 129 611 552 (trading as "Poliform "),of Level One, 84 O’Riordan Street, Alexandria, New South Wales (“Poliform”), carries on business from the website.
(4) The goods and services described in this website are available from Poliform Australia only.
(5) Goods or services specified as “available in store only” may not be on display or available from each Poliform location.

2. Website Information

(1) Images of goods published in this website without any advertised price beside that image are not offered for sale via the website, and can be ordered in-store.
(2) Photographs are for illustrative purposes only and may vary from goods depicted or described.
(3) International visitors to this website should not rely on information contained in this website, including without limitation specifications or pricing. International orders are unable to be accepted.

3. Website Content

(1) The Publisher may, at any time, add or remove content from this website without notice.
(2) Any articles, information or content published on this website must be read subject to these Terms of Use.
(3) Although the Publisher uses its best endeavours to confirm the accuracy of any information published on this website, you agree that the Publisher cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to the Publisher or by manufacturers or suppliers changing product specifications without notice to Poliform or the Publisher. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
(4) The information, materials and services in this website is provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.
(5) This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, the Publisher does not in any way represent that the Publisher recommends or endorses the relevant advertiser, its products or services.
(6) The Publisher nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You nor any other person may hold the Publisher liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
(7) Poliform may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. The Publisher does not accept any responsibility in connection with your participation in activities conducted by any other party.

4. Your Use of the Website

(1) You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable law or regulation and/or generally accepted practices or guidelines.
(2) You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.
(3) You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
(4) The Publisher may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.
(5) The Publisher may in its sole discretion restrict your access to this website. If the Publisher does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. The Publisher will not be liable to you or any third party for doing so.
(6) As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.
(7) The Publisher may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms of use, the Publisher may withdraw this website, or change or remove website functionality at any time without notice to you.

5. Intellectual Property Rights

(1) The Poliform logos are registered trademarks of Harvey Norman Retailing Pty Limited.
(2) You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by the Publisher, Poliform, or in some cases, a related body corporate of them, or third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Australian and international laws and nothing in these Terms of Use gives you a right to use any of them.
(3) Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. The Publisher makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
(4) You may view this website and its contents for personal and non commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of the Publisher or, in the case of third party material, from the owner of the copyright in that material.
(5) You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.
(6) If you correspond or otherwise communicate with the Publisher, you automatically grant to the Publisher an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.

6. Links to Other Websites

(1) This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under the Publisher’s control and the Publisher is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. The Publisher provides these links to you for convenience only and the inclusion of any link does not imply the Publisher’s endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, the Publisher disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.
(2) The Publisher reserves the right to prevent third parties from linking to this website.

7. Secure Data and Transmissions

(1) Given the nature of the internet, the Publisher cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and the Publisher does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst the Publisher and its third parties take precautions to protect information, the Publisher does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once the Publisher or its third party receives your transmission, the Publisher and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact our information@poliform.com.au immediately.
(2) You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither the Publisher nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.

8. Cookies

(1) Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

9. Use of Your Information and Material

(1) The Publisher appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of the Publisher. The Publisher may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

10. Privacy Policy

(1) The Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

11. Disclaimer

(1) Each of Poliform, each related body corporate of Poliform and the Publisher make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
(2) Each of Poliform, each related body corporate of Poliform and the Publisher do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, each of Poliform, each related body corporate of Poliform and the Publisher disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
(3) The use of the information on this website is at your own risk. To the extent permitted by law, each of Poliform, each related body corporate of Poliform and the Publisher exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, each of Poliform, each related body corporate of Poliform and the Publisher limit their liability to the re-supply of the relevant information or services.
(4) You agree to indemnify each of Poliform, each related body corporate of Poliform and the Publisher and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

12. Governing Law and Jurisdiction

(1) These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. The Publisher makes no representations that the content of this website complies with the laws of any country outside Australia.

13. General

(1) These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

Please choose carefully as refunds are not provided for change of mind or incorrect selection.  We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our Team immediately for assistance.

Refund Policy

This Refund, Return and Repair Policy is applicable to purchases made from via www.poliformaustralia.com.au only.

At Poliform we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Poliform, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Poliform store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Poliform, and applies where you make a purchase online from www.poliformaustralia.com.au.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We recommend you follow the following steps to ensure an efficient returns process

• Report your return in writing to Poliform by contacting our Team.
• Please wait for our reply and we will send you instructions shortly
• Pack the goods to be returned as carefully as possible
• Please retain original packing as this way the goods are ideally protected against damages in transit
• The value of the goods will be credited to your account as soon as they have arrived in our warehouse and
  gone through inspection
• Our intention is to ensure that your returns process is easy, efficient and cost-efficient transaction for all parties.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

1. Acceptable quality.
2. Fit for a particular purpose
3. Match description
4. Match the sample or demonstration model
5. Express warranties will be honoured
6. Spare parts and repair facilities will be available for a reasonable time after purchase
7. Title to the goods
8. Undisturbed possession of the goods
9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Goods Damaged in Transit

If any goods arrive damaged, please contact our Team as soon as possible.  Poliform will arrange to have the damaged goods returned to a Poliform Store and either arrange for a replacement of the goods or refund the price to you.  Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be made by Poliform via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

Delivery Charges

Where Poliform considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Poliform or a Poliform Store will be at Poliform’s cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting our Team.

You may also contact or attend the Poliform Store where you collected your goods, or where your goods were despatched from, and a Poliform staff member will assist you with any return or repair.  This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time.  This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Poliform Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time.  You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.  We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact our Team.

How will you know your Online Order has been shipped?

As soon as you place an order with Poliform you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your Online Order?

Depending on your location, delivery will be within five (5) to ten (10) business days for items that are "In stock". Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Poliform does not ship internationally.

Delivery Services - White Glove Service

White Glove Service is the term we use for our premium delivery service. You may contact us to book the Poliform White Glove Delivery Service for any deliveries within 100km from the Sydney, Melbourne or Brisbane CBD.

From Sydney, Melbourne or Brisbane this service will cost between,

• $250 (for deliveries up to 25km from CBD) and
• $400 (for deliveries greater than 25km but less than 100km from the CBD).

The Poliform White Glove Service includes delivery by our experienced warehouse team who will deliver, unpack, assemble (if required) your purchase and dispose of the packaging materials.

Delivery Services - Courier or Post

Express 500g, Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on volume and distance in the checkout. Please note for delivery of bulky items to remote areas, we may be required to obtain a quote separately, please contact us directly to place your Order.

Please note that a signature will be required upon delivery at the nominated address. Delivery will occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

If an exact time or call is required prior to delivery, we recommend contacting us to organise White Glove Service.

Your Shipping Address

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Insurance 

Poliform will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Poliform and transfer of responsibility in the same way.

Our warranty is valid for 2 years from the date of purchase and covers all manufacturing defects. The warranty period enters into force from the date printed on your receipt or sales slip. You may be asked to present proof of purchase when requesting service.

The warranty is non-transferable and is valid only for the original purchaser. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Poliform or its agent.

Natural variations in the colour of the wood, changes in colour under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of wood, knots or other natural characteristics of wood products are not covered by the warranty.

As to suede and leather, occasional natural marks, wrinkles, changes in brightness and tone, specks and slight imperfections folds due to extension after regular use, are not considered defects but are the distinctive traits of natural and authentic products.

In some cases (aged-looking leather, above all with light colours), these features are especially marked, as the kind of tanning for these leathers tends to point out the pureness of the product and not to cover it with painting or pressure print. Some types of fabric show features due to the composition and the kind of manufacturing that aren’t to be considered as defects. For example: "staple" or "streaked" and "crumpled effect" for linen "spotted effect" or "curl" , the "light/dark effect" and the "imprint effect" for velvets and chenille. In fabrics, suedes or leather, each production lot can present slight variations in colour as compared to samples or products produced in the past.

The warranty excludes damage resulting from careless or incorrect furniture installation, potential damage from accidents such as that resulting from a fall, impact, natural disaster, fire and, in any case, all defects that cannot be attributed to defects in the manufacture of the product. Moreover, the warranty is not valid in the event that our products are disassembled, modified or repaired by anyone other than authorised Poliform personnel. Damage due to poor upkeep or improper use of the product are not considered defects of manufacture. You will find useful recommendations in the instruction booklet regarding the use and care of your product.

If you have any doubts or require further information, consult the Poliform reseller where your product was purchased. For any situation not expressly covered by this warranty. Legal provisions shall apply.

WELCOME TO POLIFORM QUALITY
Thank you for buying a Poliform product. All Poliform products reflect our manufacturing philosophy, which guarantees you the highest quality down to the last detail. Aesthetics that are always contemporary and essential; technological research directed at optimal functionality; a selection of the best materials to ensure the utmost reliability over the lifetime of the product.

THE MEANING OF QUALITY
Quality living as an essential ingredient of everyday life: the Poliform collection is the result of our continuing commitment to offer consumers the widest variety of choice for building their own domestic space. Behind Poliform quality is our heritage of "woodworking expertise" as part of brianza’s tradition of workmanship, which, by constantly evolving, has become cutting edge technological know-how.

Having decided in 1970 to enter into furniture production on an industrial scale, Poliform has set a goal of uniting quality and reliability with a design approach that is always innovative and distinguished by exceptional originality. Poliform products closely follow the latest trends: from our modular items to accessories, from daytime to evening, our collection is distinguished by a variety of styles that are contemporary and evolve and adapt to our changing lifestyles.

QUALITY IN DESIGN
The wide variety of styles in our collection reflects Poliform’s capacity to meet the challenges of every aspect of home living. Each design and product has varying functional needs of its own: as an example, our modular furniture is designed with maximum versatility in mind. Our wardrobes must offer the maximum in customisation both at aesthetic and interior design levels.

Each element of home decoration possesses its own functional character which Poliform has sought to fully develop, imbuing it with the value added of stylistic quality and creativity – the result of collaboration with some of the most respected Italian and international designers.

For full details on Poliform materials and product care, please download PDF here (44KB)

While Poliform endeavors to provide accurate information at all times on this website it is the responsibility of the user to verify all information before making final decisions or commitments. All information provided on this website is believed to be correct as of the date they were submitted online. However due to pricing fluctuations, discontinuation of products or finishes, or changes to measurements, warranties, lead times or product availability we make no representation to the accuracy of the information provided herein.

Please note: Not all products featured on this website are available through Poliform in all countries and states of Australia.